shipping policy

Thank you for visiting and shopping at guardianoflove.com. GUARDIANOFLOVE aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.

 

Shipment processing time

All orders are processed within 1-3 business days.
The shipping time for orders is 6–12 business days.
The total delivery time for orders is 7–15 business days (Total delivery time = Processing time + Shipping time).

Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.

 

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

If your tracking information has not been updated within 3 business days, please contact service@guardianoflove.com.

 

Shipping Origin

Our warehouse is located at Unit 18C, Yutai Building, Building 1, Ruihaotang, Shiyan Street, Bao'an District, Shenzhen, Guangdong, China. All orders within the United States are shipped from this warehouse location.

Delivery Address

Please provide accurate delivery information. Once an order is placed, we cannot accept address changes.  
If your order is returned due to an incorrect or incomplete address, we will immediately contact you to correct the address and reship the order.

 

Shipping areas

GUARDIANOFLOVE delivers products to US. We offer free shipping for all orders. 

 

Customs Duties and Import Taxes  

Please note that customs duties, import taxes, and any other fees imposed by your country or region are your responsibility.

 

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided. 

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

 

Damages

If you received your order damaged, please contact GUARDIANOFLOVE Support within 7 business days at service@guardianoflove.com.

We are not responsible for any losses,  including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim a claim against the shipping carrier.

 

Returns Policy

Our Warranty & Return Policy provides detailed information about options and procedures for returning your order.

 

Shipping Support

For order and shipping-related inquiries, please contact us at service@guardianoflove.com .

For return requests and instructions to return any products, please contact GUARDIANOFLOVE Support at service@guardianoflove.com .

After-sale Service Contact

If you have any questions, please send an email to service@guardianoflove.com (Monday–Friday, 9:00 AM – 7:00 PM (PST)).