Return & Refund Policy

If you purchased a GUARDIANOFLOVE product from the GUARDIANOFLOVE official store, you may request a return or refund.

Return and refund policies may also vary according to local laws and regulations.

 

Order Cancellation

Customer may request a full refund from the official GUARDIANOFLOVE store within 24 hours of placing the order, either by e-mail or via online customer service. However, if the product has already been shipped it will not be possible to request a block.

*Due to the nature of the product, if you need to cancel/change the order after payment, please contact us within 24 hours after placing the order. However, it should be noted that the order amount we receive will be deducted by 5% fee by platform, and the fee will not be returned to us even after we refund you, so for canceled orders, we will deduct 5% of the amount, hope you can understand. If it exceeds 24 hours and the order has been shipped, we are sorry that we cannot cancel the order for you!

 

Lost / Damaged Products Received

  • If the product was not delivered or lost, please immediately contact us.
  • If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.

 

30-Days Money-Back Guarantee

  • Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost with two options below:
  • RMA provided by GUARDIANOFLOVE Customer Service,Once the item is received at GUARDIANOFLOVE warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
  • Self-paid Return,Please contact GUARDIANOFLOVECustomer Service to get return details.
  • If 30 days have passed since the purchase, full refund cannot be offered.
  • Double shipping fee will be deducted from the original payment if you reject the shipments.
Here is the detailed list of shipping costs for returned products.

NOTE: For products that have been used, we reserve the rights to refuse the return.

 

Return Process

  • Please contact GUARDIANOFLOVE Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return.
  • Please follow the instructions guided by GUARDIANOFLOVE service on how to properly pack and return the product safely.

 

Refund

  • For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
  • Refund will be processed within 14 business days after the product is returned to GUARDIANOFLOVE warehouse with a refund notification to customer email

Note: Please contact us if the refund is not received within 14 business days.

 

Return address:

Address: 18C, YUTAI PAVILION, BLK 1, RUIHAOTING
SHIYAN STREET, BAOAN DISTRICT
City: SHENZHEN
Province: GUANGDONG
Postal code: 518000
Country: CHINA
 

*If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

*If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Contact us:

Email: service@guardianoflove.com

*GUARDIANOFLOVE may reserve the right for the modify and final explanation.