FAQ

FAQ

1. What company are you?

We are Rewaliy Derswz INC, a company registered in Boulder, Colorado, USA. GUARDIANOFLOVE focuses on designing and selling high-quality RC cars and creative gift toys for both children and adults.

2. How is the product quality? Are the toys safe?

All our RC cars are made with premium materials and undergo strict quality testing to ensure safety, durability, and reliability.

3. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, PayPal, Apple Pay, Google Pay, and Shop Pay.

4. How long does shipping take?

For U.S. domestic orders, delivery usually takes 7–15 business days with standard shipping. All orders include a tracking number.

5. Can I return the product if I’m not satisfied?

Yes. We offer a 30-day money-back guarantee. If the product has quality issues or you are not satisfied within 30 days, you may request a return or exchange.

6. How do I track my order?

You will receive a confirmation email with tracking information. If you did not receive it, please contact customer service.

7. What if I entered the wrong shipping address?

If the order has not shipped, we can update your address. If it has already shipped, changes may not be possible and extra fees may apply.

8. Do you ship internationally?

We mainly serve the US market.

9. Do your products come with a warranty?

Yes. Warranty coverage varies by product. Please check our Warranty Policy page for details.

10. How can I contact customer service?

Email: service@guardianoflove.com
SMS: +1 (720) 507-8476
Monday–Friday, 9:00 AM–7:00 PM (PST)

11. Are the RC cars RTR (Ready-to-Run)?

Most of our RC cars are RTR complete sets. Simply charge the battery and install the controller batteries to start playing.

12. How many batteries are included?

It varies by model. Some sets include 1–3 rechargeable batteries, while others require AA/AAA batteries for the controller.

13. How long does each battery last?

On average, each battery lasts 20–30 minutes depending on the model and usage conditions.

14. Do you sell spare batteries or parts?

Yes. We offer replacement batteries, chargers, tires, shells, and other accessories.

15. What age group are the RC cars suitable for?

Most models are suitable for ages 6+. High-speed or metal-frame RC cars are recommended for ages 8+ under adult supervision.

16. What if the item is damaged or missing parts?

Please contact us within 48 hours with photos or videos. We will arrange a replacement or refund promptly.

17. Can I cancel my order?

If the order has not shipped, you may request a cancellation. Once shipped, it cannot be canceled but can be returned under our 30-day policy.

18. Why didn’t I receive a confirmation email?

Please check your spam folder. If still not found, contact us and we will resend the email.

19. How long does it take to process my order?

Orders are processed and shipped within 1–3 business days. During holidays or major sales events, processing times may be longer.